"I pay for the 'above average' internet speed and get substandard speeds," one Time Warner / Spectrum customer said. Others pleaded for progress in bringing broadband to unserved communities. "I have chronically unreliable internet service which varies from minute to minute from erratic to totally unavailable," said Carl Shuster of Stockbridge, a customer of Time Warner/Spectrum.Īs they filed their speed reports, many questioned whether they are getting the service they are paying for. "Many times it just says, 'not responding.'"
"It is slow and getting slower," wrote Bob Rosen, who pays for Verizon's DSL service in Otis. Another West Stockbridge customer, Dorian Held, reported a nearly identical speed, 66.3 Mbps.īut those sentiments were the exceptions in The Eagle's survey, as report after report included tortured testimony of buffering video and lost connections. In West Stockbridge, Alan Thiel also logged a download speed of 65.2 Mbps and said things have "been great" since August, when he got new service from Charter. He reports an impressive download speed now of 65 Mbps, after getting a Time Warner / Spectrum upgrade to fiber a few weeks ago. Peter Schermerhorn in Hinsdale endured a dial-up connection for 18 years.
"Satisfied with my internet speed," wrote a reader in Richmond whose test proved better than the federal definition of broadband of 25 megabits per second (Mbps) for download and 3 for upload. Their reports, in this anecdotal, unscientific survey, offer a glimpse into the state of internet service in the Berkshires, from veteran cable communities like North Adams and Pittsfield to small towns still waiting for broadband to arrive and heal the "digital divide."
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